All You Need
To Know
Shipping
Policy
Standard Shipping: Orders placed before 1pm PST should be received within 3-5 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).
SHIPPING POLICY: 100% of orders are shipped within one business day. Orders placed over the weekend are dispatched on Mondays.
Refund & Exchange
Please note our terms for exchange:
-
We only replace items if they are defective or damaged.
-
Exchanges are only valid from 7 days from when the items are shipped.
-
Only a one-time exchange is allowed.
-
Only valid for local orders (Singapore)
-
The product must be in its original brand new and unused condition.
-
The product must have all original receipts and tags attached and in a resalable condition.
Your exchange will only be confirmed when we give you confirmation via email.
Please email our Customer Care Team at customerservice@SportsInMotion.com and we will make arrangements for you.
Returns
All online purchases made directly through SPORTSINMOTIONSG.COM are valid for a refund in-store credits within 30 days of receipt. Our return process is conducted primarily via post, if you wish to drop your return package at our HQ, kindly follow the same process and inform us at customerservice@SportsInMotion.com of the deposit at our HQ.
-
Our Flagship Store is currently located at: 1 Stadium Place , #B1-09, SINGAPORE 397628
All purchases at our retail stores are subjected to their separate return conditions and policies.
Returns that do not meet the return conditions will not be eligible for return and will be declined. A $3 handling fee will be charged per return, with effect from 1 April 2020.
Return Conditions:
-
The product must be returned within specified days after receipt: 30 days.
-
The product must be in its original brand new and unused condition.
-
The product must have all original receipts and tags attached and in a resalable condition.
-
Orders placed using Return Credit Vouchers / Promotion* / Discount Codes will not be eligible for returns.
For returns to be valid, the request for the return of items has to be submitted and mailed back within the stipulated time frame. All additional shipping fees will be borne by the customer. Original shipping charges are non-refundable and unfortunately we will not be able to refund duties and/or taxes.
Customers are advised to mail returns via a mode of delivery that allows tracking. We will not be liable for lost mail and returns will not be processed if the item does not reach us. All return packages are the responsibility of the customer.